Check here the store nearest you or register your store on our platform to be within the reach of our customers.
Read carefully the instructions provided with your aquarium before the installation (manual and warnings) in order to perform every step correctly. Please certify that your aquarium is in good condition and without any damage.
If your aquarium has a Biobox filter, follow its instruction, and don’t forget to remove the protective films of the filter media (EasyBox Activated Carbon and EasyBox Aquaclay).
Place the aquarium on the cabinet/support and verify if it is stable and leveled. Fill it with water in order to ensure its tightness. After this verification, empty it and start the decoration. When filling the tank with water, we recommend you the utilization of a container to avoid affecting the decoration. Switch on the equipment of your tank (heater, pumps, lighting system, etc.) and let it stabilize. Get advised in the store you bought the fish and plants what are the recommended conditions for the species you choose. For more information see the documentation available on our website.
You can order spare parts through Aquatlantis representatives. Find the nearest store through our store map.
In each product page, it is provided a documentation area with all the files relative to the product in question, as instruction guides and product files. Download all the files you need.
The warranty is valid for a period of two years from the date of purchase. Although you must take care of the exclusions mentioned in the warranty provided with your aquarium. To claim the warranty, it is necessary to provide the aquarium ID and the proof of purchase.
The ID of your aquarium is a set of letters and numbers that identifies unequivocally your product and all its traceability. The ID is composed of a letter and two sets of six digits.
Before proceeding to the filter maintenance, always unplug all the electrical devices. All the refills were designed to keep the aquarium in excellent condition and as clean as possible. However, the misuse and replacement of the filter cartridges can harm the proper functioning of the aquarium. To avoid this, you must respect the replacement rules that vary over a period of time depending on the type of filtration. To avoid an imbalance in the water of your aquarium, do not replace filter cartridges with different features at the same time. You can consult the replacement information of your CleanBox Pro cartridges in the page of the product (find the technical data in Documentation).
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