Privacy Policy

By accessing our website, you may be required to provide us with personal information. Providing this data or completing these forms will always be a voluntary act and you will only do it if you really want to.

1. INFORMATION OF THE PERSON RESPONSIBLE FOR THE USE OF YOUR DATA:

This website is owned by AQUATLANTIS, based in Rua Vasco da Gama, nº2, 4815-694, Lordelo, Portugal and with NIPC 503 686 441. The personal data provided here will always be managed by the Company, as its controller and responsible, according to Regulation 679/2016, of April 27.

 AQUATLANTIS strives to ensure that your privacy is protected when you use and browse our website. And so we have created a policy that we hope will help you understand how the data you give us are used in a clear, transparent and, as necessary, always protected form.

 By using this website we want you to understand that you are consenting to the terms described in this Privacy Policy as a whole.

2. WHAT KIND OF PERSONAL DATA WILL YOU BE ASKED FOR?

 The personal data collected and processed by AQUATLANTIS will only be those that voluntarily, expressly and unequivocally you put in the forms of this website.

 Without prejudice to a subsequent change, the data we collect will be the First Name, the Last Name, the Email Address and, in exceptional circumstances, the Phone Number and the Address.

3. FOR WHAT PURPOSE WE ASK AND TREAT THESE DATA:

 The reason for which we collect and process the data that you indicate on the website will include different perspectives and purposes, and will relate directly to the commercial contact between AQUATLANTIS and its partner stores, customers and suppliers that may be either Corporate People or Singular People.

4. WHEN WILL WE ASK FOR THESE DATA:

 There will be several times when we can ask for your data, whether legal people or not. These requests will always be related to the points that we will explain, will always be treated safely and will never be used for purposes other than those mentioned here, that is, only for the cases below and situations related to them.

4.1. WHEN YOU CONTACT US DIRECTLY BY THE CONTACTS AVAILABLE ON THE WEBSITE:

 If you contact us, it will be necessary to ask you for some information in order to communicate and solve the issue. It can be personal data as well as data on a particular product. Regardless of the subject, we will have to maintain your contact in our Database to contact you to solve the question that motivated this contact.

 Here, we will not use your personal data to other purposes – Marketing, e.g. – other than those that motivated its treatment, unless you expressly authorize us and at a different moment from the first contact.

4.2. WHEN YOU NEED TO REGISTER THE PRODUCT:

 In the first instance, these data will be requested to make possible the registration of a product acquired at the resellers of AQUATLANTIS products, or at AQUATLANTIS.

 At the time of registration, we will have an option available so you can grant us authorization to use these data for the purposed of our own marketing and the companies of the group, specifically PERLEA, which sells products related to AQUATLANTIS.

 However, your data will only be used for this purpose if you really authorize it, so you must put a visa in the text box that will inform you of this. If you do not, we will not use your personal data for this purpose.

4.3. WHEN YOU NEED TO REPLACE A COMPONENT OF YOUR AQUARIUM:

 AQUATLANTIS does not sell its products directly to final consumers, however, sometimes it can be demonstrated more quickly to replace a component of your aquarium by contacting us directly, instead of contacting one of ours sales partner and that it has to do the bridge with us, the costs of this process being, not infrequently, above the expected, being especially lengthy and still of difficult treatment and communication.

 In order to overcome this difficulty, a process has been created and we currently allow the contact for this purpose to be carried out directly with AQUATLANTIS and, therefore, we have created a zone reserved for you to execute it and a procedure so that we can assist you directly, without need for such a lengthy process.

Here, we can request data of a Legal Person, but also Personal Data, so that we can proceed to order invoicing, if it is an Individual or Private Name Entrepreneur.

Of the purchase you make, it will still be necessary to proceed with the delivery of the orders. However, in order to be able to satisfy this delivery, AQUATLANTIS will have to make the necessary data available for delivery to its carrier partner, otherwise it may not be able to satisfy its delivery.

In both cases, there is a legitimate interest, that is to say, their expectation towards the company that captures it, is that this data is supplied – and is – for the fulfillment of the deliveries of the orders.

This means that AQUATLANTIS will make available the data you give us, such as name, address and contact, to its partner's carriers, so that the purchased items can be delivered to you at home. Here you can receive SMS's and EMAIL's with the status of the delivery or any difficulties that arise in finding the address, to be able to assist in its delivery.

During this process, we will also have an option available so you can grant us authorization to use these data for the purposed of our own marketing and the companies of the group, specifically PERLEA, which sells products related to AQUATLANTIS.

 However, your data will only be used for this purpose if you really authorize it, so you must put a visa in the text box that will inform you of this. If you do not, we will not use your personal data for this purpose.

4.4 Receive Newsletters and Promotions:

 There may still be a demand of your name, email and contact number, if you expressly and unequivocally consent, at the time of these requests, to send Newsletters, Catalogs and publicity from AQUATLANTIS, PERLEA and its partners.

The data that you provide will never be processed for any purpose other than those foreseen and for which you agree and AQUATLANTIS assumes a commitment of privacy and security in the processing and maintenance of the data of each client.

 The personal data that we collect will never be sensitive data and the purposes, although they may slightly deviate from the informed, will always be compatible with the purposes described initially and at the time of capture.

Please note that if you are a company, this consent for submissions of marketing communications is not mandatory so in such cases we may use corporate data for marketing purposes, unless otherwise objected to.

5. ENTITIES TO WHOM IT PROVIDES YOUR PERSONAL DATA:

The data will be made available to AQUATLANTIS, the parent company, but may be made available to third parties, if it so agrees. Data that is forwarded to third parties will only be used to provide you with the aforementioned services, for example, distribution agents for product delivery, media agencies for distribution of the newsletter and credit rating or debt collection agencies for credit rating checks, identity checks and collection of debts or other directly related to the provision of the service we intend to fulfill.

These third parties will be hired under the guarantee of full compliance with the regulations related to Data Protection and Privacy and will always act under the instructions of AQUATLANTIS, not having the autonomy to change any of the commitments with our Data Protection Policy here informed

6. WHERE THESE DATA ARE STORED:

The personal data that you have provided to us will be stored in the European Union, in the European Economic Area and may be transferred outside the European Union only to countries with the same type of protection as is required in the European Union and we will always be responsible for ensuring that such agents or service providers process your personal information in accordance with the standard required by our Privacy Protection commitments.

If the data protection consent statement also includes the transmission of your data to the Group companies in Portugal or to third parties mentioned in the consent statement (in this case, authorized resellers), your data can be sent to them. Otherwise, your data will not be transmitted.

7. PERIOD OF STORAGE OF PERSONAL DATA:

 We will only keep your data for the time needed for the above purposes or for the time required by law.

 After that time, they must be anonymised or deleted from our database.

8. THE INFORMATION ABOUT YOUR PERSONAL DATA IS SAFE:

 We use appropriate technical, organizational and administrative security measures to protect any information that we have stored against loss, misuse and unauthorized access, disclosure, alteration and destruction.

 Among other practices, your data are protected by password or encrypted for your privacy and security.

9. RIGHTS ABOUT YOUR PERSONAL:

The user, as a data holder, can always choose not to disclose information to us, but keep in mind that some information may be necessary to access our website or to take advantage of some of our resources.

The user, as a data holder, also has the right to request the information that he deems relevant regarding the flow of his personal data, allowing himself to understand what we have about him, at any time, reasonably and without cost and change it.

If you wish to access, revise, update, rectify and delete any personal information you may have about yourself or otherwise exercise any other rights of data available to you under the EU General Data Protection Regulation (RGPD), you may send the request to:

Email to: info@aquatlantis.com

Letter to: Rua Vasco da Gama Nº 2 4815-694, Lordelo, Guimarães PORTUGAL

Our privacy team will review your request and respond as quickly as possible, always within the legally prescribed time limits.

Please note that we may use any aggregated and unidentified Personal Information that does not identify any individual and we may also withhold and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our contracts, and such contracts may not be terminated, as well as the disclosure of flows of your data that mention third-party data, unless authorized by third parties.


Form Success
Thank you

Esteja atento à sua caixa de email.

Back to the top
Process Time: 0.3667848110199